FAQ
Frequently Asked Questions
We’ve answered some of the most common questions about our candles, shipping, and orders below.
What are your candles made from?
Our candles are crafted using premium soy wax, selected for its clean burn, long-lasting performance, and beautiful fragrance throw.
How long do your candles burn?
Burn time depends on the candle size, but our candles are designed to provide hours of consistent, clean-burning fragrance when used according to our care instructions.
Are your candles hand-poured?
Yes. Every candle is carefully hand-poured in small batches to ensure exceptional quality and consistency.
How can I get the best burn from my candle?
For the first burn, allow the wax to melt evenly across the entire surface before extinguishing the flame. Trim the wick to approximately 1/4 inch (6 mm) before each use to promote a clean, even burn.
How long does shipping take?
Orders times takes 3-5 business days.
Do you offer free shipping?
We occasionally offer free shipping promotions. Any current offers will be displayed on our website or during checkout.
Can I return my order?
Yes. If you’re not completely satisfied with your purchase, you may return eligible items within our return period. Please ensure the product is unused and in its original condition. Visit our Return Policy page for full details.
What if my candle arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with your order number and photos of the damaged item. We’ll work quickly to make it right.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email containing your tracking information so you can follow your package every step of the way.
Can I cancel or change my order?
If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Are your fragrances strong?
Our candles are designed to create a balanced fragrance that fills your space without being overwhelming. Fragrance intensity may vary depending on the scent selected and the size of the room.
How can I contact customer support?
If you have any questions, we’re always happy to help. Simply visit our Contact Us page or email our customer support team, and we’ll respond as quickly as possible.
Still Have Questions?
If you couldn’t find the answer you were looking for, don’t hesitate to reach out. Our friendly support team is here to help make your Nuravolle experience as enjoyable as possible.